Returns & Refunds Policy
Your satisfaction is our priority
7-Day Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 7 days of delivery for a full refund or exchange.
Eligible Items for Return
Items must meet the following conditions to be eligible for return:
- Item is unused and in the same condition you received it
- Item is in original packaging with all tags attached
- You have the original receipt or proof of purchase
- Return request is made within 7 days of delivery
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Opened cosmetics, skincare products, or personal care items
- Products with broken seals
- Items marked as "final sale"
- Gift cards
How to Return an Item
Contact Us
Call 0200000000 or email info@ezzbeauty.com within 7 days of receiving your order
Get Authorization
Provide your order number and reason for return. We'll give you a Return Authorization Number (RAN)
Pack the Item
Package the item securely in its original packaging. Include your RAN and receipt
Ship or Drop Off
We'll arrange pickup or provide our return address. Returns are free for defective items
Refund Process
Processing Time
Once we receive your return:
- We inspect the item (1-2 business days)
- If approved, refund is processed (2-3 business days)
- Refund appears in your account (5-7 business days)
Total processing time: 5-10 business days
Exchanges
If you need to exchange an item for a different size or color:
- Contact us within 7 days
- We'll arrange the exchange free of charge
- New item ships once we receive the original item
Damaged or Defective Items
Received a Damaged Item?
We apologize! Please contact us immediately:
- Take photos of the damage
- Contact us within 48 hours
- We'll arrange immediate replacement or full refund
Return Shipping Costs
| Reason for Return | Who Pays Shipping? |
|---|---|
| Defective or damaged item | We pay |
| Wrong item shipped | We pay |
| Changed your mind | You pay |
| Doesn't fit/suit | You pay |
Need Help with a Return?
Our customer service team is ready to assist you